Effective Date: March 12, 2026
Koi Pros respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.
Koi Pros operates as a division of Lake Management Inc., located in Orange, California.
1. Information We Collect
We may collect personal information when you interact with our website, request services, or communicate with us. This may include:
• Name
• Phone number
• Email address
• Property address or service location
• Information about your pond, lake, or water feature
• Any information you submit through forms, emails, or phone calls
We may also collect limited technical data such as:
• IP address
• Browser type
• Device type
• Website usage data
This information helps us improve our website and provide better services.
2. How We Use Your Information
The information we collect may be used to:
• Respond to service inquiries
• Provide estimates or schedule service appointments
• Communicate about maintenance or service updates
• Improve our website and customer experience
• Send relevant service notifications or updates
• Provide customer support
We only collect information necessary to operate our business and provide our services.
3. SMS and Text Message Communications
If you provide your phone number, you may receive SMS or text messages from Koi Pros related to:
• Appointment scheduling
• Service updates
• Customer support
• Service reminders
SMS consent is not shared with third parties or affiliates for marketing purposes.
Your phone number and SMS data will not be sold or shared with third parties, except with our SMS/text messaging provider solely for the purpose of delivering messages.
Standard messaging and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share limited information only with trusted service providers that help us operate our business, such as:
• Website hosting providers
• Email communication services
• SMS/text messaging platforms
• Customer support tools
These providers are only permitted to use the information as necessary to perform their services.
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
• Improve website functionality
• Analyze website traffic
• Enhance user experience
You may disable cookies through your browser settings if you prefer.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies.
We are not responsible for the privacy practices of external websites.
8. Children’s Privacy
Our services are intended for adults and property owners. We do not knowingly collect personal information from individuals under the age of 13.
9. Your Privacy Rights
Depending on your location, you may have the right to:
• Request access to your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
To request changes or removal of your information, please contact us using the information below.
10. Contact Information
If you have questions about this Privacy Policy or how your information is used, please contact us.
Koi Pros
Email: [email protected]
Phone: (714) 613-0123
Addresses:
529 W Blueridge Ave
Orange, CA 92865
2420 River Rd
230-913 Suite 2
Norco, CA 92860
Lake Management Inc. (Parent Company)
Email: [email protected]
Phone: (714) 312-1260
Address:
529 West Blueridge Avenue
Orange, California 92865-4205
Website:
https://lakemanagementinc.net
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised effective date.